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CompTIA A+ Guide to IT Technical Support
Author/Editor:    Andrews, Jean. West, Jill. Dark, Joy.
Publisher:    Cengage Learning UK
Pubn Place:    UK
Binding:    hbk.
Edition:    10th rev ed.
Physical Media:    book
Pages:    1164
Availability:    Already Published.
Pubn Year:    Feb 2019
DDC:    004
Readership:    Undergraduate, Research & professional
Price:    AUD 107.23 (ex. GST)
ISBN:   9780357108291
ISBN10:   0357108299
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Description: Master the details of IT technical support as Andrews/Dark/West's comprehensiveCOMPTIA A+ GUIDE TO IT TECHNICAL SUPPORT, 10E explains how to work with users aswell as install, maintain, troubleshoot and network computer hardware andsoftware. This step by step, highly visual, best selling approach uses CompTIAA+ Exam objectives as a framework to prepare you for 220 1001 and 220 1002certification exams. Each chapter covers core and advanced topics whileemphasizing practical application of the most current technology, techniques andindustry standards. You study the latest hardware, security, Active Directory,operational procedures, basics of scripting, virtualization, cloud computing,mobile devices and Windows 10. Lab Manuals, CourseNotes, online labs andoptional MindTap online resources provide additional certification testpreparation and interactive activities to prepare you for a role as an ITsupport technician or administrator.

Contents: 1. Taking a Computer Apart and Putting It Back Together. 2. All AboutMotherboards. 3. Processors and Memory. 4. Power Supplies and TroubleshootingComputer Problems. 5. Hard Drives and Other Storage Devices. 6. Supporting I/ODevices. 7. Setting up a Local Network. 8. Network Infrastructure andTroubleshooting. 9. Supporting Mobile Devices. 10. Customizing Systems,Virtualization Networks, and Managing Printers. 11. Comparing Operating Systemsand User Experience. 12. Installing Operating Systems. 13. Maintaining Windows.14. Optimizing Windows. 15. Troubleshooting Windows Startup. 16. SecuringWindows Resources. 17. Security Strategies. 18. Linux and MacOS. Appendix A:Safety Procedures and Environmental Concerns. Appendix B: Entry Points forStartup Processes. Appendix C: CompTIA A+ Acronyms.

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